Aviva Customer Solutions Centre Advisor

Are you looking for a position where you can make a difference? Are you a people person? Are you constantly looking to learn new things and be encouraged to think outside of the box, working within our award-winning contact centre as part of the Aviva family?  As one of our dedicated Customer Solutions Advisors you will be the voice of the company and get our customers back to normal as quickly as possible.

The Role; 

Our Customer Solutions Centre Advisors are the face of Solus and work closely with Aviva, demonstrating our values and work principles. You will be the first point of contact for customers over the telephone helping them get back to normal during a potentially difficult time.  With the training provided you will be able to carry out a basic diagnosis on a vehicle and provide the best repair solution for each and every customer.

The team work together to create a supportive and collaborative environment, which focuses on the customer and what matters to them. Our Customer Solutions Centre Advisors identify opportunities to promote customer satisfaction and help embed customer focused culture both in our customer contact centre in Warrington and around our 25 UK sites.  

No two customers are the same and our focus on ‘getting people back to normal’ is at the heart of what we do.   

Opportunities and progression available for those displaying the right capabilities and behaviours.

We empower our people to go above and beyond in order to make the right decisions, delivering the best outcomes to our customers.

Desirable qualifications and experience; 

• A strong customer focused background 
• Excellent organisational skills 
• Communication  
• PC literate  
• Passionate about customer service  
• Technical Automotive Knowledge beneficial but not essential 
• The ability to excel working as part of a team and individually.

Who are Solus and what can they do for you? 

Solus is one of the largest body repair groups in the country, wholly owned by Aviva employing over 1000 expert people across 25 UK locations and have repaired over 700,000 vehicles in the last 15 years.

• Our excellent benefits and rewards packages
• A competitive bonus scheme and annual performance based pay review
• Group income protection with access to a GP and medical advice 24 hours per day for yourself and your family
• Competitive employer matched pension contributions
• Discounts on Aviva products and services
• Savings and benefits schemes
• Discounts and schemes for electric vehicle purchase for all employees
• Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen
• Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields
• Links with Thatcham to get the best products and training here in the UK
• We have a variety of locations, hours and working patterns to suit our customers, business, and you.
• We interview every disabled applicant who meets the minimum criteria for the job.
• 25 days holiday, plus statutory bank holidays, plus the option to buy or sell up to 5 days
• 37.5 hours per week

Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.

We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future. 

What next? 

Please apply online and our recruitment team will be in contact within 7 days